UK Shipping

We charge £10 to ship all parcel within the UK. All parcels are sent out by Royal Mail Special Delivery.  This is the only postal service in the UK that insures jewellery and we have found it extremely reliable over the years.

You will need to be at home to receive the parcel via special delivery and all tracking details will be given to you so you can monitor this.

The shop is open from Tuesday to Saturday so if you place an order on Saturday, the earliest your parcel will be posted out is on Tuesday for delivery on Wednesday.

We do our very best to get our parcels out for next day delivery but in some busy cases the parcel can take up to 3 working days.

Please contact us directly for any special requirements for delivery and we will do our best to accommodate them.

International Shipping

We charge £20 for all deliveries outside the UK.

We generally send these parcel via UPS and you can certainly let us know if you would prefer an alternative courier.

Expected delivery time can be up to 10 working days for international orders and we will give you the relevant tracking information to monitor this.

All sales made through the website for international orders are net of VAT.  You will however be liable for all your local duty and taxes and will need to pay these to the courier before you can receive your parcel. These are usually at least 20% of the parcel value.

Packaging

Each order will be delivered beautifully wrapped in signature Pomegranate packaging.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to return your order, or part of your order.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

You can always contact us with any return questions: katie@pomegranate-london.co.uk.

Returns are posted back to us at your own expense and we recommend you send goods back recorded or tracked post to be on the safe side. Once the order is received, your refund will be processed and you will receive an email confirming this.

The address for returns is:
Pomegranate, 8 Kensington Square, London, W8 5EP.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right asap.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.