FAQs

We've put together the answers to some of our most commonly asked questions. If you don't find the answer you're looking for, please get in touch with us and we'll help.

General Questions

Is your jewellery handcrafted?

Our jewellery is specifically hand crafted and indeed the main reason that we choose to work in India is because of its grand tradition of jewellery making and intricate hand worked design. 

Many of our pieces are one of a kind, using organic or asymmetric gemstones that could only be set with bespoke, hand made settings. 

Likewise the abundance of bead work that you see on this site also.  These are not processes that can be automated or designs that can be machine made.

Who designs your jewellery? 

Our jewellery is designed by our founder Katie and she works in collaboration with a number of workshops in Jaipur.  

Traditional elements of Indian jewellery making are incorporated in our designs and many of the pieces come into being simply by serendipity and the gemstones that are found on a particular trip. 

Is your jewellery ethically produced?

Katie has worked in Jaipur for 20 years and knows all her workforce personally and particularly choses to work with small workshops and family businesses where trading practices are transparent and easy to monitor.

The larger enterprises she may work with are all bound by strict trading rules and she visits their factories in person.

Are the materials used in your jewellery ethically sourced? 

Our suppliers in India have to buy gold and silver from government approved refineries and they also strive to use recycled metals were possible. 

Diamonds are sourced from companies who are part of the Kimberley process.  The Kimberley Process (KP) is a multilateral trade regime established in 2003 with the goal of preventing the flow of conflict diamonds. The core of this regime is the Kimberley Process Certification Scheme (KPCS) under which States implement safeguards on shipments of rough diamonds and certify them as “conflict free".

Gemstones are mined all over the world and the supply chains are complex and it would be impossible to scrutinise each step from source, as much as we would like to. Most of the worlds coloured gemstones are bought to Jaipur for cutting and polishing.   Suffice to say, we buy our gemstones from trusted sources and people that we have worked alongside for decades.

How long-lasting is the gold plating you use?

The plating will last longer if it is treated correctly and our care instructions are followed. All purchases come with a care card telling you how to look after your jewellery.   

We offer a re-gold plating services on all of our pieces too, pricing will depend on a visual inspection of your piece, please get in touch with us to find out more.

Do you offer ring resizing?

Yes, we do offer ring resizing. We are able to resize Pomegranate rings but do not resize rings that have not been bought from us. Read more in our ring size guide.

Do you sell clip on earrings?

We don’t stock clip-on earrings but occasionally some of our designs can be converted. Please contact us and we will do our best to accommodate!

I've lost one earring, can I buy a replacement?

We don’t sell individual earrings, but if we still have the style in stock we will offer you a discount of 30% on a new pair.

Where is your shop located?

Our shop is located near Kensington High Street in West London.   We are located at 8 Kensington Square – the beautiful garden square just behind the large Wholefoods shop on Kensington High Street.

Please see the map below, or find out more about how to find us here.

 

What are the opening hours of your shop?

We are open 11 am – 5 pm,  Tuesday – Saturday.

Orders & Delivery

How long will delivery take?

Most UK orders will go out for next day delivery [with the Royal Mail Special Delivery service] but at busy periods deliveries may take up to 5 working days to arrive.  

For estimated delivery times for international orders, please contact us directly.

Find out more about Pomegranate shipping & returns here.

Do you provide gift packaging?

All our products come beautifully packaged and we are happy to put in a personal message. Please message us with any requirements.

Can I buy a gift card from you?

We're delighted to introduce our gift cards, allowing you to purhcase gift cards from £25 and upwards or get in touch with us for a gift card of any value you like. Pomegranate gift cards have no expiry date too, so there's no fear of them going to waste!

A gift card provides the recipient with maximum flexibility, allowing them to choose a piece of jewellery they love, removing the guess work for you!

Do you accept returns?

All online orders can be returned within 30 days for a full refund. In store purchases however may only be exchanged or receive a credit note.

Do you offer any discounts or promotional codes?

We're currently offering a sign up discount where customers can get 10% off their next order with us by signing up to receive our newsletter.

We never pass your details on and we don't bombard you with emails either, we just use it to keep you up to date with what's new at Pomegranate London.

You can sign up to our newsletter via the homepage popup you'll see the first time you visit the site.

What happens if a ring I order doesn't fit?

You can exchange it for another size or simply get a refund.   We will do our best to get the size right for you and work with you on this.

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